Store Policy
- Shipping & Delivery
- In stock items are typically shipped with 48 hours of your order. Out of stock items usually ship within 2 weeks. Backorder items are shipped when available.
- Privacy & Security
- We respect your privacy. All information submitted to The Rainwater Store is considered confidential and is treated as such. Our site uses the latest encryption technology to protect your sensitive information.
- Returns & Replacements
- We accept returns on all products within 30 days of the original shipping date from our warehouse. A 10% restocking fee is charged on all opened items and the buyer pays return shipping costs. Refunds are sent via check to the buyer within 45 days of receiving the returned item. If you have an account with us, the refund will be posted to your account or a check will be mailed upon request. We accept returns of defective products within the manufacturer's specified warranty period, but do not guarantee replacement of the product until the item has been accepted as a return by the manufacturer.
- Ordering
- Please submit all orders online. For help with ordering, please call customer support at 940-220-4077.
- Payment
- Full payment is due at time of ordering.
- Viewing Orders
- To view your order status, sign in and go to My Account.
